搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Regain my firefox account and axsas

more options

Not sure what I am doing I I reset the phone back to factory settings and no longer have firefox on phone

Not sure what I am doing I I reset the phone back to factory settings and no longer have firefox on phone

所有回复 (1)

more options

Hi John, a factory reset clears your device, so it's not surprising that Firefox is gone initially.

When you signed the device into the Google account you were previously using on the device, didn't that restore the apps you previously downloaded from Google Play? If not, you would need to install Firefox again.

Any progress so far?