Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Can't Enable 2FA

  • 3 个回答
  • 1 人有此问题
  • 27 次查看
  • 最后回复者为 cor-el

more options

I recently got a new phone so I disabled 2FA (Microsoft app) so I could activate it again on my new phone. Now I can't activate it because with either Microsoft or Google Authenticator, when I scan the QR code or type the manual code, the 2FA code displayed in the app gets rejected.

I recently got a new phone so I disabled 2FA (Microsoft app) so I could activate it again on my new phone. Now I can't activate it because with either Microsoft or Google Authenticator, when I scan the QR code or type the manual code, the 2FA code displayed in the app gets rejected.

所有回复 (3)

more options

How about the old phone?

more options

jonzn4SUSE said

How about the old phone?

Same problem on both phones, and I have since reset the old phone.

more options

Note that in the Google Authenticator you can transfer the 2FA code from one device to another device via the three dot menu in the app, so as long as you have access to both devices then there is no nee to disable 2FA.

What errors do you get if the scan the QR to check whether the TOTP code generated by the app is working ? You can optionally scan the QR with a barcode reader and open the otpauth:// link in the app. Make sure that the time on the device and in the app is correct within 30 seconds.