搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox will not play some video and the internet says it is a problem with "JW PLAYER".

  • 2 个回答
  • 1 人有此问题
  • 32 次查看
  • 最后回复者为 cor-el

more options

This was not always true as now I can no longer play some videos that I could play some time back. Both Firefox and Edge they say have the same problem. It started, I think in 2019 or 2021.

The error message is: This video file cannot be played. (Error Code: 232011) 1. Is there a "fix"? 2. Is there a "work around"? 3. Will MOZILLA ever address this problem?

[Ignore image as it was supposed to be the error message but it will not allow me to remove]

This was not always true as now I can no longer play some videos that I could play some time back. Both Firefox and Edge they say have the same problem. It started, I think in 2019 or 2021. The error message is: '''This video file cannot be played. (Error Code: 232011) ''' 1. Is there a "fix"? 2. Is there a "work around"? 3. Will MOZILLA ever address this problem? [Ignore image as it was supposed to be the error message but it will not allow me to remove]

所有回复 (2)

more options

Hi jagman55,

You have 4 methods to solve this error,

Method 1: Clear Browser Cache Method 2: Play Video in Incognito Mode Method 3: Disable Hardware Acceleration Method 4: Disable Browser Extensions

For detailed steps:- https://www.minitool.com/news/error-code-233011.html

more options

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window