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Mark As Junk Feature Not Working

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In early February I got a new laptop and installed Thunderbird on it. However, the "Mark as junk" feature won't work on the new laptop. I place the mouse pointer on an email in the Inbox, right click, then move over and down to Mark, then move over and down to As Junk, and all that happens is the font on the email heading goes from BOLD to regular. The email doesn't move to the Junk Folder, nor are any of the future emails from that address automatically sent to the Junk Folder. Marked as Junk emails just sit there in my Inbox until I manually move them. With the huge number of spam reaching my Inbox these days, this involves a great deal of time and effort, as can be imagined.

I'm still using my old laptop to receive my emails (because of another problem I'm having with the installation of Thunderbird on the new laptop), and the "Mark as junk" works fine on it. You place the mouse pointer on the email header, right click, move over and down to "Mark," then over and down to "As Junk," and the email is sent to the Junk Folder, and future emails from that email address goes automatically into the Junk Folder.

I'm using the same email service for both the old laptop and the new one, so, I don't fully understand what the differences might be. between the two Thunderbird installations. Perhaps when I set up the email parameters with my email service in the new laptop I inadvertently set up some different parameter than what's I did in the old laptop? Idk....

Anyway, this using the new laptop for internet usage, but then needing to use the old laptop for emails is getting really bothersome - to the point I'm investigating how to go about changing to Outlook for my emails instead of Thunderbird. I'm so anti-Microsoft this is a big a sign of how desperate I'm getting.

Any help will be greatly appreciated.

(edited for typos)

In early February I got a new laptop and installed Thunderbird on it. However, the "Mark as junk" feature won't work on the new laptop. I place the mouse pointer on an email in the Inbox, right click, then move over and down to Mark, then move over and down to As Junk, and all that happens is the font on the email heading goes from BOLD to regular. The email doesn't move to the Junk Folder, nor are any of the future emails from that address automatically sent to the Junk Folder. Marked as Junk emails just sit there in my Inbox until I manually move them. With the huge number of spam reaching my Inbox these days, this involves a great deal of time and effort, as can be imagined. I'm still using my old laptop to receive my emails (because of another problem I'm having with the installation of Thunderbird on the new laptop), and the "Mark as junk" works fine on it. You place the mouse pointer on the email header, right click, move over and down to "Mark," then over and down to "As Junk," and the email is sent to the Junk Folder, and future emails from that email address goes automatically into the Junk Folder. I'm using the same email service for both the old laptop and the new one, so, I don't fully understand what the differences might be. between the two Thunderbird installations. Perhaps when I set up the email parameters with my email service in the new laptop I inadvertently set up some different parameter than what's I did in the old laptop? Idk.... Anyway, this using the new laptop for internet usage, but then needing to use the old laptop for emails is getting really bothersome - to the point I'm investigating how to go about changing to Outlook for my emails instead of Thunderbird. I'm so anti-Microsoft this is a big a sign of how desperate I'm getting. Any help will be greatly appreciated. (edited for typos)

由Rosie.Oh.Rosie于修改

所有回复 (1)

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OK, so, after prowling around this website for a bit, I found a previous question about this same topic and a screenshot of a Thunderbird page which had a Security tab on it, and some checks made in some boxes concerning junk controls.

So, went back to my Thunderbird and looked around for this Security tab. Couldn't find it so I started digging. This is what I found:

Left-clicked on my email name, found on the initial email screen, and a new screen came up where the Inbox previously had been, labeled myemailname. In the upper right-hand corner of this new screen was a gear labeled Account Settings.

Left clicked on the gear, and got another new screen, Account Settings, myemailname.

On the lower left-hand side of this screen was another gear labeled Thunderbird Preferences. Left-clicked this gear and finally got the screen witch had the Privacy & Security settings. However, it wasn't a tab, it was just in a list on the left side of the screen.

Left-clicked Privacy & Security found on the left side of this screen and got another new screen labeled Privacy. Scrolled down to Junk and found "Set your default junk mail settings."

Checked the box labeled "When I mark messages as junk:" then selected "Move them to the accounts "Junk" folder." There's another selection for "When I mark messages as junk:" "Delete them" but that's not what I want to happen. Your choice may be different.

Anyway, it's a long jaunt finding this Junk setting, but I hope this helps anyone who comes after me who's trying to get their "Mark as junk" feature to work.

Be safe. Be well.

由Rosie.Oh.Rosie于修改