Hello there rj. We have receive your message. We try to help you. https://support.mozilla.org/en-US/kb/cannot-receive-messages I send you along this form oke? Also this full version of Thunderbird it overwrites your existing Thunderbird Version. Problem has to be solved. https://www.thunderbird.net/en-US/thunderbird/all/ Is this issue still there after installing let me hear. Greetings Firefox volunteer.