Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

SMTP Issues With Emails Not Being Sent Out For New Accounts Created In Thunderbird But Existing Accounts In Thunderbird Send Out Emails

  • 1 个回答
  • 1 人有此问题
  • 5 次查看
  • 最后回复者为 jeffrey13iap

jeffrey13iap
jeffrey13iap
more options

Hi everyone.

New to the community but not to Thunderbird which I've enjoyed for many years.

I have Thunderbird for Windows 91.13.0 (32-bit) on a Windows 10 computer.

A strange issue is happening when sending out messages for new accounts set up in Thunderbird.

For new accounts set up in Thunderbird, messages are not sent out. Instead, the following error message is displayed:

Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication rejected. Please verify that your email address is correct in your account settings and try again.

Here's the odd thing. E-mail accounts previously set up in Thunderbird using the same e-mail server work without any problems.

I removed one of the accounts that was working and re-created it today and now experience the same error listed above. I have tried creating accounts without security and same issue.

So to recap, on the same computer using the Windows version of Thunderbird 91.13.0 (32-bit) does not send out emails for accounts created today. Accounts on the same e-mail serve created before today send out e-mail.

I have also tried on a different Windows computer which is using the 64-bit version of Thunderbird 91.13.0 and experience the same issue.

Any and all help is appreciated.

Thanks.

Jeffrey

Hi everyone. New to the community but not to Thunderbird which I've enjoyed for many years. I have Thunderbird for Windows 91.13.0 (32-bit) on a Windows 10 computer. A strange issue is happening when sending out messages for new accounts set up in Thunderbird. For new accounts set up in Thunderbird, messages are not sent out. Instead, the following error message is displayed: ''Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication rejected. Please verify that your email address is correct in your account settings and try again.'' Here's the odd thing. E-mail accounts previously set up in Thunderbird using the same e-mail server work without any problems. I removed one of the accounts that was working and re-created it today and now experience the same error listed above. I have tried creating accounts without security and same issue. So to recap, on the same computer using the Windows version of Thunderbird 91.13.0 (32-bit) does not send out emails for accounts created today. Accounts on the same e-mail serve created before today send out e-mail. I have also tried on a different Windows computer which is using the 64-bit version of Thunderbird 91.13.0 and experience the same issue. Any and all help is appreciated. Thanks. Jeffrey

被采纳的解决方案

All, as a follow-up, a special thanks to Toad-Hall who wrote about this issue and the solution. The post is here:

https://support.mozilla.org/en-US/questions/1320563

The issue is now resolved.

I'm not sure why Thunderbird didn't create a new SMTP server for additional accounts on the same server, but adding the individual SMTP accounts for each e-mail account in Thunderbird worked.

Jeffrey

定位到答案原位置 👍 0

所有回复 (1)

jeffrey13iap
jeffrey13iap 提问者
more options

选择的解决方案

All, as a follow-up, a special thanks to Toad-Hall who wrote about this issue and the solution. The post is here:

https://support.mozilla.org/en-US/questions/1320563

The issue is now resolved.

I'm not sure why Thunderbird didn't create a new SMTP server for additional accounts on the same server, but adding the individual SMTP accounts for each e-mail account in Thunderbird worked.

Jeffrey