Seriously, you have 5 support matters. Three in the past little while and as far as I can see all for the same thing. This and https://support.mozilla.org/en-US/questions/1396623 https://support.mozilla.org/en-US/questions/1396520 https://support.mozilla.org/en-US/questions/1394724 So to rationalize this on the off chance someone can stay with you long enough to work to a solution, I am going to lock this https://support.mozilla.org/en-US/questions/1396520 and https://support.mozilla.org/en-US/questions/1396623. I suggest you continue your discussion on https://support.mozilla.org/en-US/questions/1394724 where SFHowes appear to have invested some time trying to resolve issues. Yes this is the oldest of your topics, also the most complete and others appear to continue the same theme. Your century link account is broken. I do no see the original issue as being resolved completely, hence the continuing issues.