搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Since yesterday (27.12.2022) our company Thunderbirds cant connect to our Office 365 mailserver anymore when ipv6 is enabled.

  • 2 个回答
  • 4 人有此问题
  • 3 次查看
  • 最后回复者为 Matt

more options

Since yesterday (27.12.2022) our company Thunderbirds cant connect to our Office 365 mailserver anymore when ipv6 is enabled. If we disable ipv6 on a specific computer or in Thunderbird config editor, then Thundebird start working again. The error message is: "User is authenticated but no connected". We have not made any changes recently to our network settings or firewall from our side. Is there any changes from Thunderbird side? We are using latest Thunderbird versions.

Since yesterday (27.12.2022) our company Thunderbirds cant connect to our Office 365 mailserver anymore when ipv6 is enabled. If we disable ipv6 on a specific computer or in Thunderbird config editor, then Thundebird start working again. The error message is: "User is authenticated but no connected". We have not made any changes recently to our network settings or firewall from our side. Is there any changes from Thunderbird side? We are using latest Thunderbird versions.

所有回复 (2)

more options

Hello

if you did not upgrade Thunderbird, your network settings and firewall, what is left ? the Internet. More specifically: Office 365.

From (url mangled in the hope of not getting this post going in the moderation queue)

learn.microsoft.com/en-us/microsoft-365/enterprise/ipv6-support?view=o365-worldwide:


  • ====(quote)===================================

As with any SaaS service and the Internet overall, the scope of natively IPv6 enabled Microsoft 365 interfaces, features and APIs expands continuously and without direct customer action or control. If you're running IPv6 or IPv6-only services on your networks that need access to Microsoft 365 and the Internet, it is recommended that you include dynamic IPv6/IPv4 transitional mechanisms such as DNS64/NAT64 to ensure end-to-end IPv6 connectivity to Microsoft 365 without any further network reconfigurations.

  • =======================================

important to note: 'expands continuously and without direct customer action or control.'

So it may be that the fact that your org did not change the firewall could be the problem. The firewall could have to be updated to reflect the changes in Office 365. IPV6 is in the principle simpler than IPV4, but the devil is in the details, and dual stacks are not simpler than mere IPv4, far from it.

由Matt于修改

more options

@GP I have updated your answer to make the link actually work. This may in some way be related to the rash of similar issues with hotmail in late December.