Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Emails with attachments just dont arrive.

  • 2 个回答
  • 0 人有此问题
  • 9 次查看
  • 最后回复者为 lrweng

lrweng
lrweng
more options

I'm using TB 102.9.0 Problem started 2 weeks ago with emails from a single customer. We were successfully sending/receiving emails with attached photos. Then suddenly anytime he sent an email with an attachment (of any kind) the email never showed. Not even the text body. Emails from this account with text body only work fine. Dont know whether to check my email host Earthlink (dont laugh I'm 30+ years loyal to them) or start fishing in TBird. Suppose it could be be one of either Webroot or SpyHunter that suddenly zeroed in on incoming mail. Will contact Earthlink tomorrow. Seems we've checked that emails from that customer with attachments are being received by others. Never had TB issues in about 8 years.

I'm using TB 102.9.0 Problem started 2 weeks ago with emails from a single customer. We were successfully sending/receiving emails with attached photos. Then suddenly anytime he sent an email with an attachment (of any kind) the email never showed. Not even the text body. Emails from this account with text body only work fine. Dont know whether to check my email host Earthlink (dont laugh I'm 30+ years loyal to them) or start fishing in TBird. Suppose it could be be one of either Webroot or SpyHunter that suddenly zeroed in on incoming mail. Will contact Earthlink tomorrow. Seems we've checked that emails from that customer with attachments are being received by others. Never had TB issues in about 8 years.

所有回复 (2)

david
david
  • Top 10 Contributor
more options

Check mail from this person from your online account to see if messages include attachments. That will give you more information in investigating this.

lrweng
lrweng 提问者
more options

Thanks David and Mozilla support. Problem is resolved.

After 2.5 hours on the phone, it's all "on me". About a month ago, I was searching for some forms that I couldn't receive and I clicked on "sort the inbox by attachments". So lo and behold, everything I received the past month with attachments was buried by about 7000 emails in my Inbox which is always by latest first chronological order. There they were at the bottom of about 25 pages of email. Including every piece of junk that had an attachment.

I pull up short of declaring that my 1st "senior moment", but people shouldn't make fun of my Earthlink email account. No other company would spend 2.5 hours on the phone with their INSTANT customer service and tough it thru a problem that apparently wasn't theirs to start with.

Thanks

由lrweng于修改