Hi,

Can you attach a video showcasing this issue?

It's possible you still have Chrome set as your default browser. To change this you can go into settings (about:preferences) and under 'General -> Startup' you should have the option to set it to your default browser.

If this isn't an option appearing there then please open up 'default apps' on windows, search for 'firefox' and then click on the first result. On there you will be able to click 'make firefox your default browser'.

When I try to browse in Firefox I am directed back to the Google Chrome browser.

Do you mean you launch Firefox using its desktop shortcut it closes and Chrome appears instead? Or when you get to the website it says you can't use Firefox and you need to use Chrome instead? Or something else.