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Selected header does not match loaded body on IMAP

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Hey Team,

This is a problem that I have seen a few times over the years but is causing me some real headaches at the moment for one specific customer who uses TB.

The computers in question are fully patched windows 10 with TB 115 installed.

When clicking on an email header / selecting an email from the message list, sometimes, a different email body is loaded into the message pane. Sometimes moving the message to a different folder seems to resolve the issue but I'm not sure that this works 100% of the time. We have also had instances where an email has been replied to but the wrong email body has been included in the reply (bit if a data security concern...)

I am assuming that somewhere along the lines the link between the downloaded headers and the message bodies is getting out of sync. My current "fix" is to remove the account, remove the data then add the account back. This seems to fix things but doesn't seem like the right way to do it.

Can anyone offer any advise on either;

  1. How to prevent this from happening in the first place
  2. More efficiently re-sync all of the headers to bodies (assuming that this is the issue)

Help and advice, greatly received.

Hey Team, This is a problem that I have seen a few times over the years but is causing me some real headaches at the moment for one specific customer who uses TB. The computers in question are fully patched windows 10 with TB 115 installed. When clicking on an email header / selecting an email from the message list, sometimes, a different email body is loaded into the message pane. Sometimes moving the message to a different folder seems to resolve the issue but I'm not sure that this works 100% of the time. We have also had instances where an email has been replied to but the wrong email body has been included in the reply (bit if a data security concern...) I am assuming that somewhere along the lines the link between the downloaded headers and the message bodies is getting out of sync. My current "fix" is to remove the account, remove the data then add the account back. This seems to fix things but doesn't seem like the right way to do it. Can anyone offer any advise on either; # How to prevent this from happening in the first place # More efficiently re-sync all of the headers to bodies (assuming that this is the issue) Help and advice, greatly received.

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Sorry, should probably have added that this is IMAP using TLS and seems to occur on both "personal" mailboxes (only used by one person on one device) and also on shared mailboxes that are connected to by several people from several devices.

I don't have control over the mail server, it's run by the customer's parent company but I can probably ask them questions if I need to know anything / change anything on the server side.