Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox Account

  • 2 个回答
  • 0 人有此问题
  • 21 次查看
  • 最后回复者为 Terry

klashhhgaming
klashhhgaming
more options

Hi, my problem is as follows:

I have tried to login but i don't have auth code(my google auth doesn't have firefox on it anymore) or recovery key(Windows 11 install reset my pc event tho i asked it to keep my date/files). Anyway at all to get back onto that account? I have access my emails and my login details are correct.

Hi, my problem is as follows: I have tried to login but i don't have auth code(my google auth doesn't have firefox on it anymore) or recovery key(Windows 11 install reset my pc event tho i asked it to keep my date/files). Anyway at all to get back onto that account? I have access my emails and my login details are correct.

所有回复 (2)

Dropa
Dropa
more options

Why don't you just do a password reset or did you not try that yet? If you can't access your Primary email account to get the reset then there's nothing more anyone can do to help as this is only a user help forum.

Terry
Terry
more options

One of these may help.

https://support.mozilla.org/en-US/kb/how-reset-your-password-without-account-recovery-keys-access-data https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication

由Terry于修改