搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes after viewing video from a popout

  • 5 个回答
  • 0 人有此问题
  • 13 次查看
  • 最后回复者为 zeroknight

more options

I am running the latest version 116.0.2 (64-bit) on Windows 11, but this same issue occurs on my Windows 10 machine.

I have been using Firefox for a few years now.

When I watch a video that has a popout screen and then close the video, it crashes Firefox. This has occurred since I began using Firefox.

I am running the latest version 116.0.2 (64-bit) on Windows 11, but this same issue occurs on my Windows 10 machine. I have been using Firefox for a few years now. When I watch a video that has a popout screen and then close the video, it crashes Firefox. This has occurred since I began using Firefox.

所有回复 (5)

more options

Does it still happen in Troubleshoot Mode?

more options

Yes, it still happens in troubleshoot mode.

I described it as happening with a "popout" video, but it's really any video I open from an email link or other places. And Firefox crashes when I close the tab or video.

more options

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

more options

Before I do all that, is this something that is abnormal and not what any other Firefox users experience?

As stated, I've been using Firefox for a number of years now and on two different laptops, and it happens the same on both. Seems strange that the same issue jumps from Windows 10 to a Windows 11 machine.

And it would seem that a new laptop would be "refreshing my profile."

more options

A crash when closing a video is abnormal. Being logged into a Sync account can spread problems across multiple computers.

Take note of the time a crash occurs, then visit about:crashes in the address bar and see if there is a corresponding crash report. Submit the report and share the crash ID here to see what it could be.