Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Electronic certificate not detected in browser

  • 1 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 George Ryan

George Ryan
George Ryan
more options

Hi. I don't normally have a problem presenting my Spanish tax online, using an electronic certificate.

However, yesterday I got the following Error 403 message (in Spanish) : "Identification error. Electronic certificate is not detected or has not been selected correctly. If you have an electronic certificate, check that it is correctly installed in the browser"

I have checked that the certificate is loaded on the browser, that it is valid, and I have validated with the FNMT, which reports that it is working normally, so, why does my browser not recognise/detect the certificate.

Without resolving this issue I cannot make my tax declaration.

I would really appreciate any suggestions, please

Hi. I don't normally have a problem presenting my Spanish tax online, using an electronic certificate. However, yesterday I got the following Error 403 message (in Spanish) : "Identification error. Electronic certificate is not detected or has not been selected correctly. If you have an electronic certificate, check that it is correctly installed in the browser" I have checked that the certificate is loaded on the browser, that it is valid, and I have validated with the FNMT, which reports that it is working normally, so, why does my browser not recognise/detect the certificate. Without resolving this issue I cannot make my tax declaration. I would really appreciate any suggestions, please

所有回复 (1)

George Ryan
George Ryan 提问者
more options

Thanks Dropa.

I got support from the Tax Office, which told me to access the Firefox certificate store from the browser menu -- "Options", "Privacy and security", "Security", "Certificates", "View certificates".

Click on the "Authentication Decisions" tab. Locate the ones corresponding to "agenciatributaria" and delete them, taking care not to delete any certificates.

This worked for me, just in the nick of time!

George