搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Amazon video player won't load on Firefox

  • 5 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 leeburton

more options

After using Firefox to play Amazon videos for years, it suddenly stopped being able to load the video player so I can no longer stream Amazon videos from Firefox.

After using Firefox to play Amazon videos for years, it suddenly stopped being able to load the video player so I can no longer stream Amazon videos from Firefox.

被采纳的解决方案

Note that macOS 10.15 supports the current 118.0.2 Firefox release, so you can try to update to see if that version works.

Is this about DRM protected content that uses the Widevine plugin?

Anything relevant-looking in the Web Console ?


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
定位到答案原位置 👍 0

所有回复 (5)

more options

Are you able to play trailers?

more options

选择的解决方案

Note that macOS 10.15 supports the current 118.0.2 Firefox release, so you can try to update to see if that version works.

Is this about DRM protected content that uses the Widevine plugin?

Anything relevant-looking in the Web Console ?


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

It was an add-on conflict

more options

Is this about Adblocker Ultimate ?

You can consider uBlock Origin as a replacement for your current Ad blocker to see if that works better (lower memory footprint, less issues).

more options

I did turn off several add-ones including one ad-blocker and now the video player works fine. None of the ad-one I turned off are essential and I do still have an ad blocker. Thanks for the tip.