\att
  \bigco inc

I have a client that hosts email and an old fashioned style webhosting company and uses thunderbird to tap the emails. It's mosty been smooth, thunderbird is great as usual. Thunderbird connects to the email server using IMAP. This person is using supernova. Recently the person that uses folders most often has been seeing issues. I can provider full detail because the user can't recall everything they did. But a list of things I'm sure of: [1] she has a good number of folders under her main email account, those look like user@domain.com \att \bigco inc etc [2] she normally creates new folders at the top section of the sidebar, where it has Inbox\user@domain.com. New folders historically manifest in the lower section under the folder that is dedicated to user@domain.com (this is what I've been told). [3] Now if we try to create a new folder at the top under inbox\user@domain.com, it seems to be created, but we can't find it anywhere [4] If we create a new folder under the lower section that is dedicated to user@domain.com, the new folders appear under her universal inbox area at the top (inbox\user@domain.com); not under the folder that is dedicated to user@domain.com. [5] If I log on to the webhosting company's server and view the folders in roundcube, most folders seem to be where they belong [6] one 'misplaced' folder we found under the trash folder; I moved it back to user@domain.com, and it was there for a while, then it moved itself to the templates folder - very strange. What is the right course of action for this? If there isn't an 'inside tbird' fix, should I just delete the account from tbird and rejoin? I wonder if this is all due to supernova. I've heard that others have had real issues with it. My own thunderbird just freaked out - all of the tabs I have had loaded that had emails I wanted to keep at hand just showed up blank - no message loads, the tab itself has no label. For my own part I just got the most recent tbird today: 115.4.3