搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Thunderbird not opening or saving attachments properly

  • 1 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 Matt

more options

Sometimes, when I try to save an attachment from Thunderbird, it saves a 0kb version of PDFs or a blank docx file. It also won't open them in the viewer. It doesn't appear to happen with all attachments, just some.

The attachments LOOK fine. If I forward them to another e-mail account, or even to MYSELF, they open. It's pretty clearly something in the actual process of saving or viewing the attachments.

Sometimes, when I try to save an attachment from Thunderbird, it saves a 0kb version of PDFs or a blank docx file. It also won't open them in the viewer. It doesn't appear to happen with all attachments, just some. The attachments LOOK fine. If I forward them to another e-mail account, or even to MYSELF, they open. It's pretty clearly something in the actual process of saving or viewing the attachments.

所有回复 (1)

more options

Yeah, most likely you have an issue with an antivirus program that is causing corruption in the process of "scanning" while Thunderbird saves an empty file because it is not available because of this "scanning" we see reports all the time specifically with the word and PDF documents. I suggest you change your antivirus program setting about what it scans and when. Or even disable it entirely to see if the problem of saving stops with the antivirus.