搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Unable to install any extensions.

  • 7 个回答
  • 0 人有此问题
  • 443 次查看
  • 最后回复者为 Kate

more options

When trying to install any extensions on either the Mozilla Addons website or directly via the Extension settings, it fails to do so.

I've attached a screenshot of the Mozilla Addons website when it fails to install the extension. On some other addons that I've attempted in the past, it just shows the throbber forever.

I have checked the Multiprocess Browser Console and it says that it fails to move the file because it's locked (NS_ERROR_FILE_IS_LOCKED). I have also attached a screenshot of that.

When trying to install any extensions on either the Mozilla Addons website or directly via the Extension settings, it fails to do so. I've attached a screenshot of the Mozilla Addons website when it fails to install the extension. On some other addons that I've attempted in the past, it just shows the throbber forever. I have checked the Multiprocess Browser Console and it says that it fails to move the file because it's locked (NS_ERROR_FILE_IS_LOCKED). I have also attached a screenshot of that.
已附加屏幕截图

被采纳的解决方案

After some faffing around I found out how to fix it.

1. Create "C:\Program Files\Mozilla Firefox\distribution\extensions" 2. Copy the extension to that folder and rename it to it's ID 3. Give the "Everyone" group the "Full Control" permission on that extension and the "extensions" folder 4. Open firefox, and go to the "Add-ons" page and enable the extension.

Only reason why I found out that you can put extensions in "C:\Program Files\Mozilla Firefox\distribution\extensions" because of the Parent Process Browser Console spitting out that it's searching for addons in that folder.

定位到答案原位置 👍 1

所有回复 (7)

more options

This is what it looks like when I try to install Extensions via the Add-ons Manager.

more options

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

more options

1. Yes it does still happen on a new profile, with the same error. 2. Can't install Firefox Developer Edition (see screenshot attached) 3. Refreshed my profile, and the same error occoured.

I'm signed out of Sync since I was never logged in.

more options

Kate said

2. Can't install Firefox Developer Edition (see screenshot attached)

Used the full installer for Firefox Developer Edition, and I still had the exact same issue.

more options

Are there any active enterprise policies listed in about:policies?

Try installing Firefox from the Microsoft Store and see if you can install extensions there.

Try disabling any third-party antivirus or security software, this may require rebooting into Windows Safe Mode (networking enabled).

more options

1. Nothing in about:policies 2. Unable to install from the Microsoft Store since that's blocked by my workplace. 3. Can't disable any third-party AV since this is a work computer. (Using Trend Micro Apex One)

Is there any way that I could manually install an extension by modifiying files in my profile directory?

more options

选择的解决方案

After some faffing around I found out how to fix it.

1. Create "C:\Program Files\Mozilla Firefox\distribution\extensions" 2. Copy the extension to that folder and rename it to it's ID 3. Give the "Everyone" group the "Full Control" permission on that extension and the "extensions" folder 4. Open firefox, and go to the "Add-ons" page and enable the extension.

Only reason why I found out that you can put extensions in "C:\Program Files\Mozilla Firefox\distribution\extensions" because of the Parent Process Browser Console spitting out that it's searching for addons in that folder.