Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

open browser to black screen

  • 5 个回答
  • 0 人有此问题
  • 20 次查看
  • 最后回复者为 Paul

more options

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

所有回复 (5)

more options

Hi

Are you trying to use Firefox for Android to capture a QR code (such as to connect Firefox Sync)?

more options

No. I am just opening the browser for the 1st time today.

more options

Are you able to take a screenshot of what you are seeing and attach it to a reply to this thread?

more options

Paul, could you give me the steps to get this done for you? Thank you.

more options

Sure, this should help:

With the screen open to what you want to screenshot, press the volume "-" button and the power button on your device at the same time.

You should hear the camera shutter sound to indicate that a screenshot has been taken.

Reply to this thread, selecting the Browse... button under the text box to find and add the screenshot.

I hope that this helps.