搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Cannot configure AOL email account in Thunderbird

  • 11 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 jarosenquist

more options

I am having trouble manually configuring an AOL email account (username@verizon.net). AOL's instructions say to manually configure the account. I tried to do that twice, once with IMAP and the other with POP.

Now, I have two email folders in Thunderbird that I cannot use. They are both empty because I get a message box that says "Login to server imap.aol.com with username@verizon.net failed." when I try to use them. When I use the same login credentials to login to the website mail.aol.com, they work.

I have to contact AOL as to why when I try to access the account with an email client (Thunderbird and Outlook) I'm getting password errors. In the meantime, how do I delete the two email folders created incorrectly in Thunderbird?

Thanks for your help.

I am having trouble manually configuring an AOL email account (username@verizon.net). AOL's instructions say to manually configure the account. I tried to do that twice, once with IMAP and the other with POP. Now, I have two email folders in Thunderbird that I cannot use. They are both empty because I get a message box that says "Login to server imap.aol.com with username@verizon.net failed." when I try to use them. When I use the same login credentials to login to the website mail.aol.com, they work. I have to contact AOL as to why when I try to access the account with an email client (Thunderbird and Outlook) I'm getting password errors. In the meantime, how do I delete the two email folders created incorrectly in Thunderbird? Thanks for your help.

被采纳的解决方案

I had to contact AOL Mail. I found out that their help page had incorrect server information. Once I connected to the correct servers, the problem was solved.

定位到答案原位置 👍 0

所有回复 (11)

more options

Lets back up here. Thunderbird does nothing special for verizon. This mess is entirely made by the people you pay for the service.

Next. AOL uses the oauth authentication method. That is the whole point of not using the Verizon servers given here https://help.aol.com/articles/verizon-move-to-aol-mail-updating-your-third-party-email-program-or-mobile-device-with-your-new-account-information-pop3 (note here that AOl then links to a Microsoft page hosed in China with instruction for adding an office365 account to Thunderbird version 8. The page even makes it clear that "Note: This topic applies to Office 365 operated by 21Vianet in China."

Oauth only asks you for a password when you initially authorize Thunderbird to get mail in a web page and it is badged as an AOL page and served to Thunderbird by the AOL servers. I am seeing folk ignore that request for authentication calling is a nag screen and then complaining they are not getting mail. So I have to ask, are you getting these screens and ignoring them?

AOL also require that unless you use oauth, like in the circumstance in the web page I linked to that the password used in mail clients be an app password. https://help.aol.com/articles/Create-and-manage-app-password

Many folk are encountering issues with oauth, largely because they have third party software that blocks the transaction to authenticate or has turned off Thunderbird default acceptance of cookies.

有帮助吗?

more options

Thanks for your response.

I remember that when I tried to manually configure the email account yesterday, I used the same password that I use to directly access the account on mail.aol.com. That was probably my fatal error.

My plan is to first, delete the incorrectly configured email account in Thunderbird. I know how to add an email account. How do I delete one?

Second, generate this fake password for AOL. I remember the link that you sent me, and I remember having to do this for Outlook (although the account doesn't work on Outlook either).

Third, try to add my username@verizon.net account (hosted by AOL) using manual configuration to the IMAP servers, and using the fake password from the second step.

I have not changed any default settings in the Thunderbird program. How can I check my settings to ensure that it accepts any cookies?

How do I import contacts and tasks in Thunderbird? They are now associated with the yahoo account in both Thunderbird and in Outlook.

I'll wait for your response before proceeding. Thanks again.

有帮助吗?

more options

jarosenquist said

In the meantime, how do I delete the two email folders created incorrectly in Thunderbird?

So you don't want to have your AOl account in Thundebird any longer? I ignored this in my oroginal response because I figured you wanted to have oyur account in Thunderbird, but here we are back to this same question.

You just go to the account in the account manager, select it and click the account management button at the bottom of the list. But I have to ask.

Why would you remove a perfectly good account that just needs some settings changed to go back and try and add the account all over again? Using a wizard that is clearly giving you major heartache. I do not understand that at all.

有帮助吗?

more options

I'm a newbie, and just getting used to the look and feel, and where things are, how to do things, etc. Plus doing a lot of searching.

I somehow found how to delete the account. Now I'm starting fresh. I want to re-add username@verizon.net (hosted by AOL) on Thunderbird. AOL forces me to do a manual configuration. I want to manually configure using the IMAP settings from AOL. What do I enter for the password? The last time, I used the password to directly access the account on mail.aol.com in my browser. That option did NOT work.

Do I generate a password using the link you sent me (https://help.aol.com/articles/Create-and-manage-app-password), and use THAT one?

If this second attempt doesn't work, I'll have to get a hold of AOL because the problem is at their end.

有帮助吗?

more options

Yes, use the generated password. Do not enter it anywhere until prompted for it.

有帮助吗?

more options

Thanks david. I was able to add the account to Thunderbird, but I can't send any messages from it. These are the error messages. I looked in account settings for the outgoing server, and there is no authentication method and password there. Incoming IMAP server works great.

What do I do?

Login to server smtp.verizon.net with username xxxxxxxxxx@verizon.net failed.

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.verizon.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

有帮助吗?

more options

Can you post a screenshot of your SMTP setup pane?

有帮助吗?

more options

Hope this is what you want:

有帮助吗?

more options

try 587 and STARTTLS as an option. I saw that at https://support.mozilla.org/en-US/kb/manual-account-configuration . Unfortunately, I regularly see conflicting instructions.

有帮助吗?

more options

I made those changes, but it didn't work. I tried another test message, and it wasn't sent.

有帮助吗?

more options

选择的解决方案

I had to contact AOL Mail. I found out that their help page had incorrect server information. Once I connected to the correct servers, the problem was solved.

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题