Thunderbird 128.2.0 Crashing on Start up (bug 1907691)
Hello,
Thunderbird keeps crashing. That is about all that I can tell you. It started this morning (/when I got to work I fist noticed it). I have not used any add ons. I have been submitting crash reports. Crash data avaiable on request. I uninstalled and re installed, same result; crashes immediately on start up.
Please assist.
Thank you
Toll
由Wayne Mery于修改
所有回复 (20)
Please list your crash IDs, which you will find at Help > Troubleshooting information
Hello,
Thank you for your reply.
I do not have enough time to access Troubleshooting information before Thunderbird crashes and shuts down to the Crash Reporter
Due to character count I will post the details from the crash reporter in a new reply.
Thank you for your assistance.
Toll
AdapterDeviceID: 0x9a49 AdapterDriverVersion: 27.20.100.8935 AdapterSubsysID: 30038086 AdapterVendorID: 0x8086 Add-ons: en-AU%40dictionaries.addons.mozilla.org:2.2.1webext,langpack-en-GB%40thunderbird.mozilla.org:128.1.20240820.161839,thunderbird-compact-dark%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1 AvailablePageFile: 9048317952 AvailablePhysicalMemory: 3943411712 AvailableVirtualMemory: 138522184634368 BackgroundTaskMode: 0 BuildID: 20240820161839 CPUMicrocodeVersion: 0x9a ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1725406118 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1725260867 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":
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DWrite+ WR? WR+ WebGL? EGL? EGL- GL Context? GL Context- GL Context+ WebGL+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 239 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1725406108 SubmittedFrom: Client SystemMemoryUsePercentage: 76 TelemetryClientId: 2f9f188e-a113-4b4b-b7e9-7a44ca55e6de TelemetryEnvironment: 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MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4
Toll said
I do not have enough time to access Troubleshooting information before Thunderbird crashes and shuts down to the Crash Reporter
Instructions for finding crash IDs without Thunderbird https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird
Hi Wayne, Thank you for your continued assistance
Here are the ID's from the submitted folder - pertaining to the crahes in the past couple of days:
Crash ID: bp-3b69ccf2-e3c1-431c-bada-e4f2e0240902 Crash ID: bp-4c4852b8-6599-40b5-97b1-943930240902 Crash ID: bp-09a86b67-a698-4c2e-a98f-e89f70240903 Crash ID: bp-526167eb-c915-47fc-8065-f0b140240902 Crash ID: bp-8965165b-c579-415d-9cb3-cdd010240903 Crash ID: bp-a8aaf596-7dfc-43b5-8526-e204d0240902 Crash ID: bp-b45149f4-8bb8-44df-84e4-b78fe0240902 Crash ID: bp-c284df19-7d63-469a-af6c-9ff6c0240903
Please let me know if your require any further information.
Best
Toll
You still don't have an idea of what is occurring at the time of the crash?
HI Wayne,
Thank you for your responses, I have perused the Bugfix link.
No, I have no idea what is causing the crash.
Again my other system is stable, re installs have yielded little but a software update, a requirement to reconfigure to my preferences and continuing to crash seconds after opening.
Best
Let me rephrase ... what are you doing at the time of the crash? Just start up only?
There is a patch pending in the bug report, but it will take a few weeks to get to version 128.
Hi Wayne,
Thank you for the info.
That is correct, Start up only. If I start it up and I do nothing, it crashes.
It is a matter of seconds, again not long enough (even now I know where to find) to obtain the Crash ID's within the software - <5/6 sec.
Best
.... and anecdotally...
I downloaded and installed 115.15
Installed no problem.
Set up with all of the usual headaches of why is this not working (it was app specific password)
Setup was accepted by thunderbird and my mail server (zoho) no proble, folder and emails populated successfully.
As I was cruising around looking to reconfigure the software to my norm, it crashed.
I had altered nothing. Didnt have a chance to.
Since, it has crashed on startup similar/same to that of the 128 crashes.
Best
Toll said
.... and anecdotally... I downloaded and installed 115.15 ... Since, it has crashed on startup similar/same to that of the 128 crashes.
Please post your crash ID.
Unfortunately https://bugzilla.mozilla.org/show_bug.cgi?id=1907691 is known to also affect version 115.
OK,
Thank you for the info.
Crash ID: bp-6dc85d21-0627-4305-b340-576a10240916
Crash ID: bp-2dfd161d-dddb-44e2-9f6f-7c5cf0240916
Crash ID: bp-7220beff-c2ff-48c0-8598-de8160240916
Crash ID: bp-312ed595-bebd-4df1-9e68-c77b00240916
Best
Hi Wayne
I am now sitting back in 102.9.1 and it appears to be ok.
I shall await the updates for 128.
Thank you
Best
The patch will be in tomorrow's daily build, if you are brave you can get it from https://archive.mozilla.org/pub/thunderbird/nightly/latest-comm-central/thunderbird-129.0a1.en-US.win64.installer.exe (it's normally fairly safe)
I'd expect it to come to beta on Wednesday or Monday. 128 likely won't get it for another two weeks.
Toll said
Hi Wayne I am now sitting back in 102.9.1 and it appears to be ok. I shall await the updates for 128.
Understood - sorry won't have the patch soon.
The fix for https://crash-stats.mozilla.org/report/index/6dc85d21-0627-4305-b340-576a10240916#tab-bugzilla (bug 1907691) is now in version 128.3.2