搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Issues with video performance

  • 8 个回答
  • 4 人有此问题
  • 最后回复者为 webum

more options

For the past few months, videos on YouTube haven't been playing properly. They load just fine and there's no issues with the auto, but once the video starts playing it will sometimes be zoomed into the top left corner, making it impossible to properly see what's going on.

This happens with music videos too, both official and lyrical. It will be zoomed in close to the top left corner and just barely catches what's going on in the video. Sometimes, video do play like they're supposed to, but for the most part, they'll be zoomed in as soon as I hit play.

For the past few months, videos on YouTube haven't been playing properly. They load just fine and there's no issues with the auto, but once the video starts playing it will sometimes be zoomed into the top left corner, making it impossible to properly see what's going on. This happens with music videos too, both official and lyrical. It will be zoomed in close to the top left corner and just barely catches what's going on in the video. Sometimes, video do play like they're supposed to, but for the most part, they'll be zoomed in as soon as I hit play.

被采纳的解决方案

The problem with YouTube was fixed in version 132.0. Thank you very much and now I don't have to choose a new browser for desktop and Android.

定位到答案原位置 👍 0

所有回复 (8)

more options

Hey Starlight, Do you have any extensions installed? (Menu > Extensions)

有帮助吗?

more options

Khalid said

Hey Starlight, Do you have any extensions installed? (Menu > Extensions)

My apologies for the very delayed response. I am also unsure if I am doing this correctly, so please excuse me if I get anything wrong.

Yes, I do indeed have an extension installed, but I have never experienced issues with it nor have I heard stories about people who have had a bad experience with the extension. The problem didn't arise until about Mid-July, if I remember correctly.

After updating the Firefox app, videos started have performance issues. I have also noticed that sometimes the issue persists even when I select the "Desktop Site".

有帮助吗?

more options

Hi

What is the make and model of your Android device?

I am hearing that other people are having this issue. Would you be willing to help us to fix this? - we might have a few more questions for you.

有帮助吗?

more options

Paul said

Hi What is the make and model of your Android device? I am hearing that other people are having this issue. Would you be willing to help us to fix this? - we might have a few more questions for you.

A Huawei P20 Pro

I would delighted to help with fixing this issue, and I will do my best to answer any questions you have for me.

有帮助吗?

more options

That is very interesting. I was working with someone earlier that had the same problem on the same phone. Can you provide a screenshot of YouTube when this issue is occurring?

  • Does this issue prosiest using any other browser?

有帮助吗?

more options

Khalid said

That is very interesting. I was working with someone earlier that had the same problem on the same phone. Can you provide a screenshot of YouTube when this issue is occurring?
  • Does this issue prosiest using any other browser?

I have taken multiple screenshots of this issue, both with desktop on and turned off. I have also taken screenshots of the same issue happening with YouTube Shorts. Similar to videos outside of YouTube shorts, some work and some don't, especially in desktop mode.

I only use Firefox, so I am unsure if the video issue persists on other browsers.

有帮助吗?

more options

I have the same problem. YouTube on Firefox Android is not working properly for several months. All videos are enlarged. I tried other browsers Via Browser, Brave, Chrome - there are no problems with videos on YouTube anywhere. The latest version of Firefox Android 131.0.3 is currently installed. Android version 10. Phone - Huawei Mate 10. This model has official Google Services and is fully supported. The problem is definitely not that it is Huawei.

I cleared the cache files several times, reinstalled Firefox several times - nothing helps.

In the screenshots you can see how the same video works on Firefox and Via Browser.

有帮助吗?

more options

选择的解决方案

The problem with YouTube was fixed in version 132.0. Thank you very much and now I don't have to choose a new browser for desktop and Android.

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题