All my old email previous october, 28 have disapeard.
I have been using a email client since 1999, Outlook express at first and later thunderbird for almost 20 years. I have a hotmail (pop) account and a Gmail ( pop) account. Last friday, thunderbird got blocked and could not complete to download 6 messages. I had to stop de program. Those messages were visible on the webmail but Thunderbird never succeded to download them. I have had to forward them to myself to have them to get into my inbox. I removed a program called RAV endpoint protection that got in my computer recently and i tought it could be the cause. Later I noticed that all my all email i had since 1999 had disappeard. I have removed and reinstalled thunderbird yesterday. Now I can only see the email arrived since the new installation. Il have other accounts, imap and older email are still visible. Where a all those hundred of mails now? How can find them back? Many of them are still on the webmail but i have deleted many old one because i tought they were keept safely in thunderbird.
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To recover my emails (more than 20 years), 1/ I use the data left in my previous computer. 2/Gmail: It is possible to download again the emails that are left in gmail. In gmail: got to advanced settings: Transfert and Pop/IMAP. select: activate pop protocole for all messages (including those that have already been downloaded) (it took me several hours, I hade 50000 messages to recover) 3/ Il use the extension : "remove duplicate messages" to remove all thoses duplicate.
NB: I hoped to recover my message via my back up program: norton: useless, it did not help! Some hotmail messages are lost.