搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Link to Amazon for Kindle Download from Libby Mobile Application Does Not Work using Android 14 OS

  • 1 个回答
  • 0 人有此问题
  • 3 次查看
  • 最后回复者为 Paul

more options

Hello. I've troubleshooted an error that I suspect may be a technical issue caused by the Firefox browser. I've provided information below for additional troubleshooting:

PROBLEM: Broken Link to Amazon.com from the Libby Application on an Samsung Galaxy S23 (Android 14 OS) I noticed an error using Libby via mobile app versus desktop app. When choosing to read a library book via Kindle through the Libby mobile app, the link sending me to Amazon for checkout via Firefox initially works but after sign-in will error saying "We're sorry. The Web address you entered is not a functioning page on our site." However, whenever the same process is done using the desktop, the Amazon error screen no longer occurs.

TROUBLESHOOTING STEPS: - Turned off VPN - Reinstalled Libby app & restarted device: no change - Deleted browser cache: no change - Service Ticket to Libby: Libby indicated it may be an Amazon issue - Service Ticket to Amazon: Amazon indicated it may be a Firefox issue - Tried the same process/link using Firefox desktop: sign-in worked - Tried the same process/link using Google Chrome mobile: sign-in worked - Verified the same process/link using Firefox desktop: sign-in still did not work

From what I can deduce, there may be an issue using the link from a mobile device using Firefox on an Android OS device. Is there any other resolve to this?

Hello. I've troubleshooted an error that I suspect may be a technical issue caused by the Firefox browser. I've provided information below for additional troubleshooting: '''PROBLEM: Broken Link to Amazon.com from the Libby Application on an Samsung Galaxy S23 (Android 14 OS)''' I noticed an error using Libby via mobile app versus desktop app. When choosing to read a library book via Kindle through the Libby mobile app, the link sending me to Amazon for checkout via Firefox initially works but after sign-in will error saying "We're sorry. The Web address you entered is not a functioning page on our site." However, whenever the same process is done using the desktop, the Amazon error screen no longer occurs. '''TROUBLESHOOTING STEPS:''' - Turned off VPN - Reinstalled Libby app & restarted device: no change - Deleted browser cache: no change - Service Ticket to Libby: Libby indicated it may be an Amazon issue - Service Ticket to Amazon: Amazon indicated it may be a Firefox issue - Tried the same process/link using Firefox desktop: sign-in worked - Tried the same process/link using Google Chrome mobile: sign-in worked - Verified the same process/link using Firefox desktop: sign-in still did not work From what I can deduce, there may be an issue using the link from a mobile device using Firefox on an Android OS device. Is there any other resolve to this?
已附加屏幕截图

由Brandon M.于修改

所有回复 (1)

more options

Hi

This sounds like it may be a problem with the Libby app that you mention, and not necessarily an issue with Firefox for Android.

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题