搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I cannot access the internet with my VPN activated

  • 3 个回答
  • 0 人有此问题
  • 4 次查看
  • 最后回复者为 markwarner22

more options

I have Express VPN and use Firefox as my default browser. This morning I cancelled the autorenewal of Macafe and uninstalled it from my HP Laptop. Now I cannot access the internet if the VPN is activated - using Firefox or Edge. Thank you

I have Express VPN and use Firefox as my default browser. This morning I cancelled the autorenewal of Macafe and uninstalled it from my HP Laptop. Now I cannot access the internet if the VPN is activated - using Firefox or Edge. Thank you

所有回复 (3)

more options

Then that isn't a Firefox browser or Mozilla VPN issue then.

有帮助吗?

more options

I don't use Mozilla VPN. Firefox browser works fine unless my ExpressVPN is activated. The error message when, for example, I attempt to access the Hague Permanent Bureau website (hcch.net) is:


Hmm. We’re having trouble finding that site. We can’t connect to the server at www.hcch.net If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

When I disconnected Macafe, Windows prompted me to turn on Windows Defender, which I did. Could that be the issue? Sorry, I'm a lawyer, not very tech savy

有帮助吗?

more options

Then you need to contact ExpressVPN support to fix that issue.

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题