搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Crashed Tabs

  • 1 个回答
  • 0 人有此问题
  • 5 次查看
  • 最后回复者为 Paul

more options

Recently, I've had an issue with your browser on my desktop. I use AOL for my homepage. When I open the browser, it takes a long time to load. When it finally does, sometimes the tab crashes immediately. If it doesn't, I try to open another tab and that will crash. I don't have the problem when I use Edge. Any suggestions? If I remove Firefox and reinstall it, will I get all my favorites back?.

Recently, I've had an issue with your browser on my desktop. I use AOL for my homepage. When I open the browser, it takes a long time to load. When it finally does, sometimes the tab crashes immediately. If it doesn't, I try to open another tab and that will crash. I don't have the problem when I use Edge. Any suggestions? If I remove Firefox and reinstall it, will I get all my favorites back?.

所有回复 (1)

more options

Hi

I am sorry to hear that Firefox for Android is crashing. If you remove Firefox for Android and reinstall it, you will lose saved bookmarks if they are not synced to another copy of Firefox. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?

Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题