Cant send email
Just installed Thunderbird and can receive emails but not send them. Error message says the message could not be sent because connection to outgoing server SMTP mail.twc.com timed out.
My settings seem correct and I can send and receive emails through the companies website but not with Thunderbird. Thanks
所有回复 (6)
Post a screenshot of your outgoing (SMTP) server settings, so we may verify they're correct.
Read the following article in the meantime to see possible causes of the problem:
https://support.mozilla.org/kb/cannot-send-messages
In particular, if you're using a VPN, disable it and see whether that makes the problem go away. If it does, check whether your VPN has an option called split tunneling which would allow you to let Thunderbird bypass the VPN.
According to the following page, the security setting should be STARTTLS, not SSL/TLS:
https://www.postbox-inc.com/setup/email-settings/access-roadrunner-email-via-imap-smtp
That's strange because I can send and receive email on my phone and through spectrums/roadrunners webmail site with the SSL setting but thunderbird doesnt allow only the SSL setting.
Despite that I made the changes to STARTTLS and now get the following error message that spectrum/roadrunner couldn't help me with. I found this page but don't understand it.....
https://www.spectrum.net/support/internet/understanding-email-error-codes
image attached of new error message.
Thanks for your help.
You have to look in the page you linked for the error with number 1130:
The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us.
Sounds like a VPN issue to me…
Ok I got it to work :)
It was a combination of not having the setting of STARTTLS correct (even though spectrum told me I only need the SSL setting for smtp) and my VPN was turned on. I did have it turned off yesterday but did a reboot of my system and Mcaffee automatically enables it upon sartup. I didn't realize that till you mentioned the VPN settings again.
Thanks again for all your help. If you didn't show me that link for roadrunner settings I would have never known to try that setting, especially after speaking with my provider and having them tell me otherwise.