How to disable Feedback Loop (FBL) Report
My own email address continues to end up on my own Amazon Web Service's Simple Email Service's suppression list due to "complaints."
I can only presume Thunderbird is automatically and invisibly making these complaints on my behalf.
How do I disable Thunderbird's ability to make these reports?
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Thunderbird is just a program running on your computer facilitaing reading and writing of emails. It's not an ISP or mailbox or server etc. Thunderbird is not making any complaints - it's an email client.
If you send out emails and recipients using imap accounts or webmail mark email as spam, this notification of spam/unwanted mail gets reported back to mailbox provider who in turn sends info back to sender's email provider so sender can use the info to improve their emails in content or find out if people want o unsubscribe from getting more emails etc.
Read info at these links as they provide good explanations. https://www.spamresource.com/2022/06/delivterms-what-is-feedback-loop-fbl.html https://mailtrap.io/blog/email-feedback-loop/
I was misinformed. (Thanks, ChatGPT.)
We're stumped as to how these complaints are being generated.
AWS SES sends the email from our SES-approved address, which contains our domain name. Rackspace provides my email account. We've whitelisted our sending domain with Rackspace, and Rackspace denies they're responsible.
How are the complaints happening?
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