Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

How do I delete the "Add-On" pop up box that appears when I start Firefox

  • 1 个回答
  • 8 人有此问题
  • 4 次查看
  • 最后回复者为 cor-el

bilvis99
bilvis99
more options

Every time I open Firefox a pop up box appears for add-ons. It is blank and does nothing. I close it and other one appears and I close that, then firefox starts. It's not a big thing, but it's a pain. It does not appear when I start IE8.

Every time I open Firefox a pop up box appears for add-ons. It is blank and does nothing. I close it and other one appears and I close that, then firefox starts. It's not a big thing, but it's a pain. It does not appear when I start IE8.

所有回复 (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

You can try http://kb.mozillazine.org/Preferences_not_saved

You can also try to delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.