We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I've installed Firefox 3.6 running under Vista V6.0 Service Pack 2. Any attempt to do anything at all with it produces a Windows error message that Firefox has stopped working and it then closes Firefox. Is this a Vista issue?

more options

The download and install processes seemed to work OK

The first Firefox window opened suggesting I update Adobe Flash Player. Clicking on download (with AV s/w either on or off made no diference) produced the Windows message that Firefox had stopped working. By-passing the Adobe download suggestion and attempting to open up my home page (Google) produced the same result. In fact any attempt to do anything, i.e. hitting the Enter key or left-clicking the mouse, produced the same result. Firefox freezes and WIndows then closes it.

The download and install processes seemed to work OK The first Firefox window opened suggesting I update Adobe Flash Player. Clicking on download (with AV s/w either on or off made no diference) produced the Windows message that Firefox had stopped working. By-passing the Adobe download suggestion and attempting to open up my home page (Google) produced the same result. In fact any attempt to do anything, i.e. hitting the Enter key or left-clicking the mouse, produced the same result. Firefox freezes and WIndows then closes it.

所有回复 (3)

more options

Try to update Windows Vista Service Pack 2 using Windows Update, then select all high-priority or important updates, install them and restart the computer. Run Firefox. If it works fine then OK or if it crashes then there was no problem with the operating system.

The second method is restart your PC, after the manufacturer logo appears and before "Microsoft Corporation(C)" progress bar appears press F8 key. you will be presented with a menu with options- Safe Mode Safe Mode with Networking Safe Mode with Command Prompt etc. select "Safe Mode with Networking , and then login to your user account. Run Firefox again. If it works normally, then that probably means that your PC was infected prior to installing Firefox. Update your existing antivirus and run a full scan or acquire free Antivirus like Avast Free Antivirus etc. If it still crashes, then try re-installing NOT Repairing Firefox AFTER INSTALLING AN UPDATED ANTIVIRUS .

OK the last way, better uninstall Firefox 3.6 and install Firefox 4 Beta 7. Firefox 4 Beta 7 runs 3 times faster than Firefox 3.6, with an overall improved interface.

more options

Try to update Windows Vista Service Pack 2 using Windows Update, then select all high-priority or important updates, install them and restart the computer. Run Firefox. If it works fine then OK or if it crashes then there was no problem with the operating system.

The second method is restart your PC, after the manufacturer logo appears and before "Microsoft Corporation(C)" progress bar appears press F8 key. you will be presented with a menu with options- Safe Mode Safe Mode with Networking Safe Mode with Command Prompt etc. select "Safe Mode with Networking , and then login to your user account. Run Firefox again. If it works normally, then that probably means that your PC was infected prior to installing Firefox. Update your existing antivirus and run a full scan or acquire free Antivirus like Avast Free Antivirus etc. If it still crashes, then try re-installing NOT Repairing Firefox AFTER INSTALLING AN UPDATED ANTIVIRUS .

OK the last way, better uninstall Firefox 3.6 and install Firefox 4 Beta 7. Firefox 4 Beta 7 runs 3 times faster than Firefox 3.6, with an overall improved interface.

more options

Try to update Windows Vista Service Pack 2 using Windows Update, then select all high-priority or important updates, install them and restart the computer. Run Firefox. If it works fine then OK or if it crashes then there was no problem with the operating system.

The second method is restart your PC, after the manufacturer logo appears and before "Microsoft Corporation(C)" progress bar appears press F8 key. you will be presented with a menu with options- Safe Mode Safe Mode with Networking Safe Mode with Command Prompt etc. select "Safe Mode with Networking , and then login to your user account. Run Firefox again. If it works normally, then that probably means that your PC was infected prior to installing Firefox. Update your existing antivirus and run a full scan or acquire free Antivirus like Avast Free Antivirus etc. If it still crashes, then try re-installing NOT Repairing Firefox AFTER INSTALLING AN UPDATED ANTIVIRUS .

OK the last way, better uninstall Firefox 3.6 and install Firefox 4 Beta 7. Firefox 4 Beta 7 runs 3 times faster than Firefox 3.6, with an overall improved interface.