Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

I recently had an update to firefox and now cannot use it at all. Apparently a 'bad image' not valid Windows image. Help.

  • 1 个回答
  • 3 人有此问题
  • 6 次查看
  • 最后回复者为 Xircal

millyjackdaw
millyjackdaw
more options

I recently had an update to my Firefox account and since then cannot use it at all. When I try to a window opens which says the following:


The application or DLL C:/Program Files/Mozilla/Firefox/xul.dll is not a valid Windows image. Please check your installation diskette.

I recently had an update to my Firefox account and since then cannot use it at all. When I try to a window opens which says the following: The application or DLL C:/Program Files/Mozilla/Firefox/xul.dll is not a valid Windows image. Please check your installation diskette.

所有回复 (1)

Xircal
Xircal
more options

Please do the following.

Go to Download Firefox v3.6.17 and download it to the desktop.

Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).

Then reboot and delete the folder called Mozilla Firefox at this location: C:\Program Files\Mozilla Firefox

Finally run the installation file you downloaded to the desktop earlier.

Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

This is what's known as a 'clean install'. It will overwrite the corrupt files which are preventing Firefox from starting.