搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Mozilla says to upgrade, yet when I do nothing has changed and I have downloaaded it three times now.

  • 2 个回答
  • 1 人有此问题
  • 15 次查看
  • 最后回复者为 cor-el

more options

There is a warning on the main page, saying to upgrade because I am not protected, and I have downloaded the upgrade three times, (clicked on Download, save, it downloads) but it doesn't seem to recognise the new upgrade and I keep getting the same message. What I am doing wrong please?

There is a warning on the main page, saying to upgrade because I am not protected, and I have downloaded the upgrade three times, (clicked on Download, save, it downloads) but it doesn't seem to recognise the new upgrade and I keep getting the same message. What I am doing wrong please?

所有回复 (2)

more options
more options

If there are problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.