搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I've upgraded to 6.0.1 and now firefox no longer loades AT ALL. I get this XULRunner error: Platform version "5.0" not compatable with minVersion >= 6.0.1 and maxVersion <= 6.0.1. What can I do to get Firefox working again as my browser?

more options

After deleting everything, I've also tried to reload 3.6.12 fresh and I get a totally different nss3.dll entry point cannot be found error.

After deleting everything, I've also tried to reload 3.6.12 fresh and I get a totally different nss3.dll entry point cannot be found error.

所有回复 (5)

more options

选择的解决方案

由AliceWyman于修改

more options

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

TY AliceWyman,

The article on "XULRunner error after update" gave me the answer. Playing around w/ some of the solutions posed in the article brought me to the solution. My ZA Internet Security "Clear Virtualization" setting was what was stopping Firefox from starting.

Thank You again, Bovax  :)

more options

Hey, that's great! Thanks for posting back.

more options

Thanks for that info it cured the problem for me.