Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes on startup - just after installing latest version 11/10/11

Jerry
Jerry
more options

running version of firefox just offered today (nov, 10) Firefox crashes now without even opening. I checked box to send crash report to mozilla. system: windows vista I did system restore to previous date. didn't help. I thought this would revert firefox to previous version, apparently did not succeed. ??? How can I change firefox to my previous version? I can't even see what version I now have as I can't get firefox to open.

Thank you.

running version of firefox just offered today (nov, 10) Firefox crashes now without even opening. I checked box to send crash report to mozilla. system: windows vista I did system restore to previous date. didn't help. I thought this would revert firefox to previous version, apparently did not succeed. ??? How can I change firefox to my previous version? I can't even see what version I now have as I can't get firefox to open. Thank you.

所有回复 (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: