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unreadable print characters printing e-mail

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when I try an print an e-mail that I have written as a responce my part only comes out with unreadable characters

when I try an print an e-mail that I have written as a responce my part only comes out with unreadable characters

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i did the first one it shows & reset PRINT.PRINT_PRINT... still there..my problem is I'm not savey enough to reset them all...afraid of what I might do..but thanks