搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Can not install Firefox. Error cites FF is running and must be closed but can't be found. How close?

more options

The installer says "'FF' is already running but is not responding. To open a new window, you must first close the existing 'FF' process, or restart your system." I have uninstalled it in all acocunts and there are no references to FF anywhere I can find, to include the Task Manager applications.

The installer says "'FF' is already running but is not responding. To open a new window, you must first close the existing 'FF' process, or restart your system." I have uninstalled it in all acocunts and there are no references to FF anywhere I can find, to include the Task Manager applications.

所有回复 (1)

more options

After the download,

  1. bring up the download manager ("Ctrl+J") and start your installs. As soon as the install comes up,
  2. close Firefox with File > Exit or "Firefox" button > Exit. Give Firefox some time to close.
  3. If install does not proceed, terminate "firefox.exe" and "plugin-container.exe" from the "Processes" tab in the Windows Task Manager.
    • Windows 7 shortcut to the WTM is "Ctrl+Shift+Esc"
    • or on any Windows system from "Ctrl+Shift+Esc" then choose Windows Task Manager.
    • Make sure that "firefox.exe" is no longer running -- if it is still running then terminate it by selecting the use "End Process" button or from context menu, and do the same for "plugin-container.exe" if it is found there.
  4. proceed with the install.

由David McRitchie于修改