搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

webroot antivirus quarantined the ssl3.dll file, now Firefox won't run. How can I fix it?

  • 3 个回答
  • 6 人有此问题
  • 1 次查看
  • 最后回复者为 GDavisWebroot

more options

I updated to the new firefox 8. It worked fine until webroot ran a virus scan. It quarantined the ssl3.dll file as a medium risk threat. Is it safe for me to un-quarantine, or is it a malicious file?

I updated to the new firefox 8. It worked fine until webroot ran a virus scan. It quarantined the ssl3.dll file as a medium risk threat. Is it safe for me to un-quarantine, or is it a malicious file?

被采纳的解决方案

Hi Codgerette,

This is Greg from Webroot Support responding to your post.

I checked your Support ticket and it appears that the reason the file was quarantined was due to a false positive detection which has been resolved. I can assure you that Webroot products are thoroughly tested with other software packages to insure compatibility. Occasionally some applications that receive incremental updates may initially get flagged due to the behavioral detection technique in SecureAnywhere. Unlike traditional security software, Webroot SecureAnywhere relies on a cloud database to check files, so as soon as this file was deemed safe, all customers who have Webroot SecureAnywhere installed will not have this file quarantined and the installation should go smoothly.

Thanks,

Greg

Greg Davis

Webroot Support Team http://www.webroot.com/En_US/index.html

定位到答案原位置 👍 0

所有回复 (3)

more options

See if you can make Webroot restore that file in the Firefox program folder (C:\Program Files\Mozilla Firefox\).
If not then you need to reinstall Firefox and make sure that Webroot doesn't do that another time.

You can find the latest Firefox release here:

more options

Here is the paltry, response I got from Webroot that made me think of a young fella who emitted too soon: RE:Your broke Firefox!!!Hello,

I apologize for this issue and we will work diligently to resolve this. Please reply to this message from the computer that this occurred on.

Doing this will supply two small files regarding recent scan history that will help us determine what has happened.

Thank you,

Webroot Support Team

I just plan to reinstall the file they stopped and worry about Firefox now....

more options

选择的解决方案

Hi Codgerette,

This is Greg from Webroot Support responding to your post.

I checked your Support ticket and it appears that the reason the file was quarantined was due to a false positive detection which has been resolved. I can assure you that Webroot products are thoroughly tested with other software packages to insure compatibility. Occasionally some applications that receive incremental updates may initially get flagged due to the behavioral detection technique in SecureAnywhere. Unlike traditional security software, Webroot SecureAnywhere relies on a cloud database to check files, so as soon as this file was deemed safe, all customers who have Webroot SecureAnywhere installed will not have this file quarantined and the installation should go smoothly.

Thanks,

Greg

Greg Davis

Webroot Support Team http://www.webroot.com/En_US/index.html