搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I keep downloading the newer version of Firefox (9.0.10) but my computer keeps reverting back to Firefox (3.6.25). What can I do?

  • 4 个回答
  • 3 人有此问题
  • 2 次查看
  • 最后回复者为 hhelmsgolfer

more options

I've downloaded 9.0.1 seven times and each time the download indicates that the download went OK. However, my computer keeps reverting back to 3.6.25 which is an older version which keeps asking me to update to 9.0.1. So, I'm in a loop going around in a circle. Can anyone help?

I've downloaded 9.0.1 seven times and each time the download indicates that the download went OK. However, my computer keeps reverting back to 3.6.25 which is an older version which keeps asking me to update to 9.0.1. So, I'm in a loop going around in a circle. Can anyone help?

被采纳的解决方案

Downloading and installing Firefox are separate procedures. After the new version is downloaded, you need to close Firefox, and then double-click the Firefox Setup 9.0.1.exe file to install the new version.

定位到答案原位置 👍 0

所有回复 (4)

more options

Are you installing Firefox 9.0.1, or just downloading it?

https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Windows

more options

I already have Firefox but it's the older version 3.6.25. However, when I open Firefox, the entire screen is covered by a notice that I have an older version and need to download the newer version 9.0.1. So, I go thru the download procedure and thru the installation process as instructed. And I get a message that the download was completed. However, when I try to use Firefox again, it's still on the old version and again, it recommends downloading the newer version. I've done this eight times.

more options

选择的解决方案

Downloading and installing Firefox are separate procedures. After the new version is downloaded, you need to close Firefox, and then double-click the Firefox Setup 9.0.1.exe file to install the new version.

more options

Your solution worked! Firefox 9.0.1 replaced my Firefox 3.6.25. Thank you soooooo much.

PS: I've downloaded many programs but this is the first time I've had to go to my Files and double click the program in order to install it. However, if it works, it works!! Thanks again.