I am not able to down load the updated version. I have tried several times, the filed is saved many times, but it seems not to update. What am I doing wrong?
I am trying to update Firefox, but am unable to. I have gone through all of the steps and it seems to not update. I have saved your files several time due to my many tires but the update seems not to go through. What am I doing wrong?
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If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
- Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.