搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 3 个回答
  • 1 人有此问题
  • 6 次查看
  • 最后回复者为 AliceWyman

more options

after installing the latest version of roboform firefox closes unexpectedly on start up. I've deleted every file and folder that has firefox in its name. Same with roboform. i downloaded the latest version of firefox yet this problem persists.

after installing the latest version of roboform firefox closes unexpectedly on start up. I've deleted every file and folder that has firefox in its name. Same with roboform. i downloaded the latest version of firefox yet this problem persists.

被采纳的解决方案

Hey, bruklinboy

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

定位到答案原位置 👍 1

所有回复 (3)

more options

选择的解决方案

Hey, bruklinboy

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

more options

Thanks. starting in safe mode did the trick. i disabled all my add ons and then by turning each one on and restarting each time I found it was the roboform add on that was causing the issue. this all started when i installed the latest version of roboform. i'm wondering if this is a known issue or just a corrupt install.

more options

RoboForm has a history of causing Firefox crashes, at least on Windows. Just recently, a Windows user reported Firefox randomly crashing after installing RoboForm 7.7.3 but in that case, Firefox still crashed in Diagnose Firefox issues using Troubleshoot Mode. (RoboForm has since released v 7.7.4 for Windows). Ref:

Since you have RoboForm for Mac I would contact RoboForm Support to see if Firefox crashes are a known issue with the Mac version.

由AliceWyman于修改