Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

why do I keep getting a firefox.exe - Application Error whe I shut down firefox?

  • 2 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

more options

After firefox automatically updated to version 11, I get an error when I shut down firefox:

firefox.exe - Aplication Error The instruction at :0x7c809af1" referenced memory at "0x00100000". the memory could not be "read". click OK to terminate the program

When I click OK the same message pops up. It will not allow the system to shut down I have to huld in the power button to force a shut down. I have tried a clean install including deleting the mozilla folder and it is still happening.

After firefox automatically updated to version 11, I get an error when I shut down firefox: firefox.exe - Aplication Error The instruction at :0x7c809af1" referenced memory at "0x00100000". the memory could not be "read". click OK to terminate the program When I click OK the same message pops up. It will not allow the system to shut down I have to huld in the power button to force a shut down. I have tried a clean install including deleting the mozilla folder and it is still happening.

所有回复 (2)

more options

Hi,

Please check if this happens in Safe Mode. If the problem persists, please also try to Disable the Plugins in Tools (Alt + T) > Addons.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.

Options

more options

It is possible that plugins aren't unloading properly, so also check for problems with plugins.

Use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.