搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes before it starts

  • 7 个回答
  • 1 人有此问题
  • 19 次查看
  • 最后回复者为 Ira01

more options

I had v. 3.xx of Firefox--never upgraded because the upgrades would not work with some add-ons I liked. Yesterday it stopped working properly--this followed a problem I had Real Player, which also stopped working properly. I tried reinstalling v. 3.xx, but then it would not start--crashes before it opens. I've since tried lots of things: removing real player, removing every other program I've installed in the past few days (e.g., update of Adobe Air, or Flash Player), installing Firefox 11, the latest version, with the download from the official Mozilla site--both on top of the nonfunctioning v. 3.xx, and also after v. 3.xx had been uninstalled. I've rebooted my computer numerous times in between these steps. Nothing seems to work

I had v. 3.xx of Firefox--never upgraded because the upgrades would not work with some add-ons I liked. Yesterday it stopped working properly--this followed a problem I had Real Player, which also stopped working properly. I tried reinstalling v. 3.xx, but then it would not start--crashes before it opens. I've since tried lots of things: removing real player, removing every other program I've installed in the past few days (e.g., update of Adobe Air, or Flash Player), installing Firefox 11, the latest version, with the download from the official Mozilla site--both on top of the nonfunctioning v. 3.xx, and also after v. 3.xx had been uninstalled. I've rebooted my computer numerous times in between these steps. Nothing seems to work

被采纳的解决方案

If you hold down the shift key while you try to start Firefox 11, does it start up? This tries to start is up in Safe Mode, which temporarily resets all customizations of Firefox.

Also, run all Windows updates, and then, Update your Graphics Driver.

定位到答案原位置 👍 1

所有回复 (7)

more options

选择的解决方案

If you hold down the shift key while you try to start Firefox 11, does it start up? This tries to start is up in Safe Mode, which temporarily resets all customizations of Firefox.

Also, run all Windows updates, and then, Update your Graphics Driver.

more options

Yes, version 11 it did start in safe mode, thank you! I didn't know how to do that. I suppose now I should graduatlly reinstate add-ons, one by one?

Thanks again.

Ira

more options

Ok, I went back and found the posted instructions for what do do if it starts in safe mode. The very first suggestion--disable hardware accelleration--worked for me. I think that rather than look for a graphics driver update i'll just try it without acceleration. Graphics driver updates can cause problems themselves, sometimes...

thanks again for you help....I'm now back up and running.

more options

Would you mind typing "about:support" into your address bar, pressing enter, and copying the graphics information into this thread?

more options

Sure. Here it is:


Adapter Description NVIDIA NVS 3100M

Vendor ID10de

Device ID0a6c

Adapter RAM512

Adapter Driversnvd3dum nvwgf2um,nvwgf2um

Driver Version8.17.12.6721

Driver Date2-18-2011

Direct2D Enabled false

DirectWrite Enabled false (6.1.7601.17776)

ClearType ParametersClearType parameters not found

WebGL RendererGoogle Inc. -- ANGLE (NVIDIA NVS 3100M ) -- OpenGL ES 2.0 (ANGLE 1.0.0.930)

GPU Accelerated Windows0

more options

Would it be possible for you to update to the newest drivers from www.nvidia.com, restart your PC, re-enable hardware acceleration, and test? I'm trying to determine if this is an issue with Firefox that needs a bug report to the developers.

more options

I am reluctant to do that when everything is working ok now. my fear is that if there is any incompatibility of the new driver with other programs, or even with other firmware on my laptop, then I'll have other problems with my computer that may be a very large hassle to fix. which is why I do not generally update display drivers if things are working ok as they now are.