搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

No longer able to download pdf files from websites.

  • 4 个回答
  • 25 人有此问题
  • 4 次查看
  • 最后回复者为 Carp

more options

I am running Firefox 11.0 & Aurora on a Mac with OS X 10.6.8. I used to be able to download pdf files, such as my bank staements, direct from websites with no problem on either browser. Recently, when clicking on the link, the dialog box asking whether I want to save it or open it no longer appears and nothing else happens. Can't download. My wife has the same problem with a new Mac with OS x 10.7 Lion. I am also running an older version of Firefox 3.6.28 on a Mac with PPC processor & OS X 10.5.8. With this I have no problems downloading the pdf files I want. I have compared the Firefox preferences between the two machines and made them the same. Also found the Unable to download or save files link on Firefox Help and I have Reset the browser.download configs as it suggested. And nothing has changed. What to do? Anybody out there can help me? Thanks in advance.

I am running Firefox 11.0 & Aurora on a Mac with OS X 10.6.8. I used to be able to download pdf files, such as my bank staements, direct from websites with no problem on either browser. Recently, when clicking on the link, the dialog box asking whether I want to save it or open it no longer appears and nothing else happens. Can't download. My wife has the same problem with a new Mac with OS x 10.7 Lion. I am also running an older version of Firefox 3.6.28 on a Mac with PPC processor & OS X 10.5.8. With this I have no problems downloading the pdf files I want. I have compared the Firefox preferences between the two machines and made them the same. Also found the ''Unable to download or save files'' link on Firefox Help and I have Reset the browser.download configs as it suggested. And nothing has changed. What to do? Anybody out there can help me? Thanks in advance.

被采纳的解决方案

There have been problems reported with the latest Adobe Reader update on Mac.

See [/questions/925119]

You can disable the Adobe Reader plugin in Firefox and use the Adobe Reader program or Preview instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader
定位到答案原位置 👍 1

所有回复 (4)

more options

选择的解决方案

There have been problems reported with the latest Adobe Reader update on Mac.

See [/questions/925119]

You can disable the Adobe Reader plugin in Firefox and use the Adobe Reader program or Preview instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader
more options

Thank you cor-el. I followed your link and fixed it. Great stuff.

For others, what I did was: Go to Firefox > Preferences > Applications. Under the column 'Content Type' I found 'Adobe PDF Document' and clicked on it to highlight it. This creates a dropdown menu in the 'Action' column. I chose 'Use Adobe Reader (default)' instead of 'Use Adobe Acrobat NPAPI Plug-in, version 10.1.3 (in Firefox)' Problem solved....yay!

more options

I tried this solution but it didn't correct the problem. Anything else to try? Appreciatively,

more options

Okay, I think I fixed it by going to Add-ons Manager and disabling Adobe Acrobat NPAPI plug-in, version 10.1.3. Now I'm back to downloading PDFs, then opening or saving.