搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

FF hangs, does not launch ,hangs when new tab opened.

  • 3 个回答
  • 1 人有此问题
  • 7 次查看
  • 最后回复者为 user633449

more options

Hello All,

I am on the beta channel 15.0 , the browser is hanging Continuously , I reinstalled it but the issue remains , the task manager shows as the browser running but it is stuck . When a new tab loads the browser hangs and refuses to maximize and I have kill the process.

Hello All, I am on the beta channel 15.0 , the browser is hanging Continuously , I reinstalled it but the issue remains , the task manager shows as the browser running but it is stuck . When a new tab loads the browser hangs and refuses to maximize and I have kill the process.

所有回复 (3)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Hi Tyler,

I had reset the browser , even that did not work and I finally re installed it, but the issue persists.

more options

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.