After removing the "Live Security Platinum" virus, Firefox crashes every time I close it and it runs very slowly (v14.0.1). Is there any way to fix this?
Firefox doesn't exactly crash while I'm using it. The thing is that when I close it and reopen it, it says it crashed and offers to restore the previous session. To my knowledge, this didn't happen until after I had the "Live Security Platinum" virus and removed it. Firefox is also very, very slow. Has anyone else had this particular problem?
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Hi there, sorry about your problems. It could be that the virus remover didn't fully clean up Firefox.
Try the Reset Firefox feature, which should restore it back to a normal working state without removing your personal data such as bookmarks: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems?s=reset+firefox&r=0&e=es&as=s#os=mac&browser=fx13
Oh wow! Thank you! The reset function worked wonders for the speed. Amazing, thank you so much!
It still doesn't shut down properly, though. That means that every time I close Firefox, it stays open in the background (checked my task manager), and when I turn off my laptop, Ff is forced to shut down. The reset doesn't seem to have resolved the shut-down issue.