搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes randomly even with all extensions disabled and new profile, but not in safe mode

  • 3 个回答
  • 8 人有此问题
  • 2 次查看
  • 最后回复者为 Rainarrow

more options

Starting from about 2 weeks ago, Firefox has been crashing. The crashes is seemingly random, but normally happens when many pages/tabs are open. Also, all observed crashes happened in middle of some user operations. If I just leave it open(and loaded), it would never crash even after a long time.

Also, the crashes would still happen even after ALL extensions are disabled manually. However it doesn't seem to happen in Safe Mode.

After every crash, in the crash report dialog, the "Details" report would not respond. However I can open the reports using about:crashes.

Before the crash would happen, sometimes the following ill-behaviors could be observed:

  • Firefox fails to render CJK characters, displaying them as square boxes instead
  • CJK IME(Namely Google Pinyin, an IME for Simplified Chinese) could no longer be activated in Firefox, neither on a webpage element nor on UIs of Firefox itself(i.e. address bar or search bar)

The following has been tried but no luck:

  • Disable ALL extensions manually
  • Start a new profile
  • Reset Firefox
  • Uninstall/Reinstall Firefox
  • Switch from FX 14 to 15, then to 16 beta
Starting from about 2 weeks ago, Firefox has been crashing. The crashes is seemingly random, but normally happens when many pages/tabs are open. Also, all observed crashes happened in middle of some user operations. If I just leave it open(and loaded), it would never crash even after a long time. Also, the crashes would still happen even after ALL extensions are disabled manually. However it doesn't seem to happen in Safe Mode. After every crash, in the crash report dialog, the "Details" report would not respond. However I can open the reports using about:crashes. Before the crash would happen, sometimes the following ill-behaviors could be observed: * Firefox fails to render CJK characters, displaying them as square boxes instead * CJK IME(Namely Google Pinyin, an IME for Simplified Chinese) could no longer be activated in Firefox, neither on a webpage element nor on UIs of Firefox itself(i.e. address bar or search bar) The following has been tried but no luck: * Disable ALL extensions manually * Start a new profile * Reset Firefox * Uninstall/Reinstall Firefox * Switch from FX 14 to 15, then to 16 beta

由Rainarrow于修改

被采纳的解决方案

hello Rainarrow, some other users who have recently updated the graphics driver for their ati hardware (to ati catalyst version 12.8) have reported similar crashes. please try disabling hardware acceleration in firefox > options > advanced > general & see if this resolves the issue of frequent crashes for the moment.

定位到答案原位置 👍 5

所有回复 (3)

more options

选择的解决方案

hello Rainarrow, some other users who have recently updated the graphics driver for their ati hardware (to ati catalyst version 12.8) have reported similar crashes. please try disabling hardware acceleration in firefox > options > advanced > general & see if this resolves the issue of frequent crashes for the moment.

more options

Madperson, Thank you for the quick response! I'll try that for sure, and I'll post to tell you guys if it works.

more options

Thanks, madperson! I can confirmed that after disabling graphics acceleration it no longer crashes.