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Firefox crashes unexpecetdly

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  • 9 人有此问题
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  • 最后回复者为 cor-el

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Hello, firefox crashes quite often recently. I just got a new pc (win 7) of top quality and it has no virus or any kind of problem that sort. I posted my crash report in the troubleshooting information, hope you can help me

Hello, firefox crashes quite often recently. I just got a new pc (win 7) of top quality and it has no virus or any kind of problem that sort. I posted my crash report in the troubleshooting information, hope you can help me

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Hi,

If you have security software (ZoneAlarm??, other antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and its related processes/files in all the different configuration modules/areas of the security software like process monitoring, sub/spawned process control, virtualization, HIPS etc., in addition to the security software's main configuration panel. Instead create new fully allowed/trusted rules for Firefox + its related processes in all the different modules/panels - a genuine/original Firefox installer as well as all the installed EXEs (Application) and DLLs (Application extension) are digitally signed by Mozilla Corporation (right-click > Properties > Digital Signatures). Even otherwise, some security software may also ask again when Firefox and/or its sub processes are started, and you may be able to allow/trust at that time. Please see this.

AV/Firewalls Configuration

You can also try to check in Windows Safe Mode with Networking.

Safe Mode

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Also do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: