Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

why am i getting a white box appearing at the top of my page, and the seeing firefox freeze?

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

Buckspring
Buckspring
more options

Just installed Firefox to Mac OSX 10.7.5. FF opens ok, but within seconds, a small white box drops down from the top of the window, the "File/Edit/View/History etc" from the top of my screen disappears leaving only "FireFox" and my Apple logo in the top left corner, and FF remains frozen. I can quit it and restart, but it just keeps happening. I have uninstalled and reinstalled, and it keeps happening. Any ideas?

Just installed Firefox to Mac OSX 10.7.5. FF opens ok, but within seconds, a small white box drops down from the top of the window, the "File/Edit/View/History etc" from the top of my screen disappears leaving only "FireFox" and my Apple logo in the top left corner, and FF remains frozen. I can quit it and restart, but it just keeps happening. I have uninstalled and reinstalled, and it keeps happening. Any ideas?

所有回复 (2)

Andrew
Andrew
  • Moderator
more options

Could you provide a screenshot please?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.