Please reload the webpage while bypassing the cache using one of the following steps:

• Hold down the Shift key and click the Reload button with the left mouse key.

OR

• Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
• Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

• Extra > Opties > Geavanceerd > Netwerk > Gebufferde webinhoud > Nu wissen

"Remove Cookies" from sites causing problems:

• Extra > Opties > Privacy > Geschiedenis > Aangepaste instellingen gebruiken voor geschiedenis > Cookies tonen

Hello to everyone

Thank you all so much to all of you for the prompt reply!

Sorry I did try all your ideas, but I stil can't open my Hotmail-account and I can't send, reply any hotmail-emails, when I click on a message in my Inbox the message doesn't open.

If I click on any links in my inbox on hotmail, absolutely nothing happens. Please help me.

I'm using HTTPS-hotmail. JavaScript is enabled . I'm not infected with malware, I use Norman Security Suite Viruses and Spyware.

I disabled all add-ons with FF in Safe Mode, and hotmail worked well. I used Hotmail with Firefox for years with no problem. Starting about 2 weeks i can't sign into my hotmail account through firefox;

I open firefox, then hotmail, put my adress, and then there's this page: A password isn't enough ... I click on the "SAVE"-button", it does not work.

It works well in IE.

I did remove the cookies, by 'View Cookies' there is this cookie: "answers microsoft.com"", and i cannot remove this cookie.

(I have firefox on "Never remember history")

I also did use the the refresh button and the Shift key, it doesn't work :-(

By Pressing Ctrl+Shift+Del , totally nothing happens. Thank you so much for your help!! My english language is not good, that's why my reply takes a long time. Sorry for that.

I wish you all a wonderful evening!!

If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

In Firefox Safe mode these changes are effective:

• all extensions are disabled
• the default theme is used (no persona)
• userChrome.css and userContent.css are ignored
• the default toolbar layout is used
• the Javascript JIT compiler is disabled
• hardware acceleration is disabled

Hello all ,

Yes!!! No more problems. :-) I can log in again!! As soon as I disabled the Ghostery Mozilla Add-ons, I could open the hotmail -page, i clicked on my emails, and i can open all the emails again!!

(Strange, because I use Ghostery for many years) I'm so glad, I dont like the IE-browser.

Thank you again cor-el, iamjayakumars, everyone, for helping me so quickly!

I wish you all Wonderful and Happy Holidays, and may you all, all beings, be well, happy, safe and free in the New Year 2013!