Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Mozilla Maintenance Service unreliable: Firefox' about window permanently shows "Restart to Update"

  • 3 个回答
  • 10 人有此问题
  • 7 次查看
  • 最后回复者为 asklucas

asklucas
asklucas
more options

Firefox' about window shows "Restart to Update" every time an update is released, as many other users already reported. After restarting the same happens again. This issue is as old as Mozilla is providing the Mozilla Maintenance Service. Completely uninstalling, rebooting and reinstalling Firefox, as suggested in the KB, only works until a new update is released! This, unfortunately, already forced me to replace Firefox on all machines in my domain with Chrome half a year ago. Despite MSI deploy of Chrome, it keeps all Chrome installations up-to-date without any Admin intervention.

> This problem occurs Workgroup-PCs as well as Domain-joined-PCs on operating systems Windows XP SP3, Windows 7 and Windows 8 or the respective server equivalent.

> Sometimes, "Restart to Update" is shown when Firefox is already current, sometimes it is not current.

> The problem occurs only for ordinary Windows User Accounts (not Administrators). When logging in as Admin it says "Hooray..." and in about window it says "up to date".

> When restarting and logging in as ordinary User, it again shows "Restart to Update".

> Possibly this is caused by a permissions problem for ordinary Users to query the Mozilla Maintenance Service!?

Firefox' about window shows "Restart to Update" every time an update is released, as many other users already reported. After restarting the same happens again. This issue is as old as Mozilla is providing the Mozilla Maintenance Service. Completely uninstalling, rebooting and reinstalling Firefox, as suggested in the KB, only works until a new update is released! This, unfortunately, already forced me to replace Firefox on all machines in my domain with Chrome half a year ago. Despite MSI deploy of Chrome, it keeps all Chrome installations up-to-date without any Admin intervention. > This problem occurs Workgroup-PCs as well as Domain-joined-PCs on operating systems Windows XP SP3, Windows 7 and Windows 8 or the respective server equivalent. > Sometimes, "Restart to Update" is shown when Firefox is already current, sometimes it is not current. > The problem occurs only for ordinary Windows User Accounts (not Administrators). When logging in as Admin it says "Hooray..." and in about window it says "up to date". > When restarting and logging in as ordinary User, it again shows "Restart to Update". > Possibly this is caused by a permissions problem for ordinary Users to query the Mozilla Maintenance Service!?

由asklucas于修改

所有回复 (3)

asklucas
asklucas 提问者
more options

double post

由asklucas于修改

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If the maintenance service has been installed properly and does have all needed permissions to modify files in the Firefox program folder and registry keys then there shouldn't be any problems with updating.
If more than one restart is necessary then that usually means that some files may not have been replaced, possibly they were used by other (security) software.
Also make sure that this feature is enabled in "Tools > Options > Advanced > Update" for all users.

If files already have been downloaded then remove the files in the updates and updates\0 folder. You can also delete active-update.xml and possibly updates.xml (this will clear the update history). 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)
asklucas
asklucas 提问者
more options

At [Options] > [Options] > [Advanced] > [Update] these options are checked: 

   [Automatically install updates...]
       [Warn me if this will disable...]
   [Use a background service...]
   [Search Engines]

Deleting any files manually is not applicable since I can't do that on all workstations every time Mozilla releases an update.

由asklucas于修改